How can I contact the Store?

Contact Information
You can reach the Combichrist Store by email, phone or fax.

E-Mail Address:
store@combichriststore.com

Phone:
832-615-3211

Fax:
832-615-6091

Address:
Combichrist Store
1901 West Lamar Street
Houston, TX 77019
U.S.A.

When are you open?

Hours of Operation
Combichrist Store is open online 24 hours a day / 7 days a week / 365 days a year.

Customer Service Hours
We are available by email, phone and fax during the hours below except on Holidays. If you are contacting us in reference to an order please have your Order Number handy to assist us in serving you.

Monday-Friday 9a-10p
Saturday-Sunday 10a-8p
Except Holidays
All times Central US (GMT –6:00)
(Daylight Savings Time observed)

Holidays
While Combichrist Store is open online 24/7/365 there is no staff available to process orders or provide customer service on New Year’s Day (January 1), Independence Day (July 4), Halloween (October 31), Thanksgiving Day (November – fourth Thursday of the month), Christmas Eve (December 24), Christmas Day (December 25) and New Year’s Eve (December 31).

How can I pay?

Payment Methods
We accept Credit / Debit Cards and PayPal® for payment. We do not accept payment by mail of any kind.

Paying with Credit / Debit Card
We accept the following credit / debit cards:
Visa®
MasterCard®
American Express®
Discover Card®

The merchant name will appear on your credit card / bank statement as Combichrist Store.

Please provide the “Bill to” address exactly as it appears on your credit card / bank statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit / debit card issuing company. Your card will be declined and your order will not be placed if the information provided does not match the information on file with your credit / debit card company.

Additionally when paying by credit / debit card online you will be required to provide the CCV Number (Credit Card Verification Number). The CCV is a three-digit number on the back of your credit / debit card. On the back your card number is reprinted in the signature box and at the end of that number is the CCV. We require this information to help insure that you actually have the card in your possession at the time of purchase. This is to help protect you from fraud by misuse of your credit / debit card.

Paying with PayPal®
We can also accept payment via PayPal®. PayPal® payments can be made with Visa®, MasterCard®, American Express®, Discover Card®, bank transfer, bank account debit, e-check and PayPal® funds. To pay using PayPal®, you must have a PayPal® account. For information on setting up an account with PayPal® click here.

What shipping method do you use?

Shipping
All orders are shipped via the United States Postal Service. Domestic Orders and International Order are handled differently.

Domestic Shipping
Domestic Orders are shipped via Priority Mail with Delivery Confirmation. To utilize Delivery Confirmation for your order the Postal Service must be able to confirm the address you supply when ordering. If they cannot confirm your supplied address we will contact you to verify that it is correct. If you have supplied a Military or College Campus address please anticipate that we will be contacting you for address verification. All Military APOs and FPOs are shipped via Priority Mail to the forwarding station address where they are then processed via Military Mail Service. Military APOs and FPOs will also have completed customs forms attached.

International Shipping
International Orders are shipped via Airmail. Customs forms are attached to all International Orders and with item lists and declared values. The recipient is responsible for any customs fees, taxes or charges which may be levied on the package by the receiving country’s customs office.

How are shipping charges calculated?

Shipping Charges
All shipping charges are ACTUAL shipping costs calculated precisely on shipping the combined weight of your items from our address to yours. NO handling charges are added to your order. To see how much an order will cost to ship, place the items you want in your cart, go to checkout, input your shipping address and you will see the exact shipping charges. Please note that vinyl and posters are shipped in separate packaging from general merchandise. This information is noted in the item’s product description in the Store. Orders that contain multiple packages will have higher shipping charges.

How will my order be packaged?

Packaging
General merchandise is shipped in mylar waterproof bubblewrap-lined polybags. Posters are shipped in reinforced cardboard poster tubes. Vinyl is shipped in bubblewrap-lined reinforced cardboard boxes.

Do you accept orders from outside the U.S.?

We accept orders from ANYWHERE. We have sent orders to everywhere from Japan to India to Russia to Iraq.

Will I be charged tax?

Sales Tax
As Combichrist Store is a Texas based business we collect state sales tax for orders shipped to a Texas address ONLY. The proper Texas state sales tax amount is automatically added to the order total if the shipping address of your order is in Texas.

How do I know my order went through?

Order Confirmation
You will be notified by email at the email address you provided with your order when your order is received by Combichrist Store. If you do not receive an order confirmation within 2 hours of placing your order please contact our customer service department by email or phone (see Contact Information).

How long will it take to process my order?

Is it possible to change something about my order?

How to Change Your Order
We process orders very quickly, in almost all cases less than 48 hours. If you find that you have made an error in your order, please notify us immediately by e-mail or phone (see Contact Information). If your order has not yet shipped, we may be able to change it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. In that case, please see Exchanges.

Has my order shipped yet?

Order Status
You will be notified by email at the email address you provided with your order when your order has shipped.

Once my order is shipped how long will it take to arrive?

Please allow 3-4 mail days for domestic orders and 7-10 business days for international orders from the time you are notified by email that your order has shipped. International orders to some countries my experience delays in customs due to heightened security measures caused by recent world events. In particular Canadian customs can cause delays of up to 10 additional business days on items tagged for x-ray. This has become common practice for poster tube packages.

What do I do if I receive my order and there is a problem?

Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise your order qualifies as a Return (please see Returns). If you wish to send your order back for any other reason your order is considered an Exchange (please see Exchanges).

Returns
If you have received damaged, defective or incorrectly shipped merchandise you may Return your order. Please do NOT just ship the order back. Please contact our customer service department immediately by email or phone (see Contact Information) for further details on how to handle this. Please have your Order Number handy when contacting us so we can assist you promptly. With all Returns we will replace your order if possible or refund your purchase in full promptly, whichever you desire. In the case of Limited Edition or Sold Out merchandise a full refund may be the only option. Whatever the situation we guarantee things will be handled to your satisfaction.

Exchanges
If you wish to send your order back for any reason other than damaged, defective or incorrectly shipped merchandise your order is considered an Exchange. Any items you wish to Exchange must be in new condition (shirts cannot have been worn or washed, CDs cannot have been opened, posters cannot have been hung, Vinyl cannot have been played, etc.). You are responsible for return shipping charges (and insurance if you select it - which we highly recommend you do as we are not responsible for uninsured items that are damaged or lost while being returned to us). Once we receive the item we will issue you a refund for the cost of the item or ship you the alternative merchandise you selected (of reasonably comparable value) at no additional charge to you. If you desire to make an Exchange, please do NOT just ship the order back. Please contact our customer service department by email or phone (see Contact Information) for approval of your Exchange and verification of availability of alternative merchandise. Please have your Order Number handy when contacting us so we can assist you promptly.

All Returns and Exchanges should be sent to:
Combichrist Store
1901 West Lamar Street
Houston, TX 77019
U.S.A.

What do I do if my order does not arrive?

Please contact our customer service department by email or phone (see Contact Information). Upon review of the circumstances we will either issue a tracking order for your package to investigate the situation further or ship a replacement to you. In either case we will make sure you receive total satisfaction with your order.

I ordered Downloads, how do I access them?

You are responsible for downloading the files yourself within the allotted timeframe as outlined in the product description for all downloads. You can do this from the checkout screen after paying or by clicking the links in the order confirmation that is emailed to you. The downloads are good for a period of 2 downloads over 2 days. After 48 hours or 2 downloads the links expire.

Can you help me with problems downloading the MP3s I ordered?

If you have problems downloading your MP3s please contact our customer service department by email or phone (see Contact Information). Please be prepared to let us know what speed internet connection you have, what operating system you are using (including version) and what browser (including version) you are using. If you have a non-broadband connection this is most likely the problem as the files are large and non-broadband users are warned about these issues in the product description of all downloads.

I can’t get my MP3s to download, can you send me a CD?

We will gladly send you the regular audio CD version of your order if you cannot get the MP3s to download. However, you will be asked to pay for the difference in price, including shipping charges. We do not sell MP3 CDs.

I need extra small / extra large shirts, can you make them for me?

It is the policy of the Combichrist Store that all newly printed shirts be available in sizes Small to XXL (some XSmall, XXXL and XXXXL where possible). However these sizes can sell out quickly and may not always be available in every design. Whenever a shirt goes to reprint or a new design is run more shirts in these sizes will be made.

Is it safe to pay for my order with a credit card?

Security
Combichrist Store is sensitive to your concerns regarding the security of using your credit cards to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. Payments made by PayPal® also occur using SSL. For more information on PayPal® security click here.

Do you sell or share the information I provide with my order?

Privacy Policy
Your privacy is important to us and will be respected at all times. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.

The Information We Collect
You provide specific personal information during the purchase of goods and/or services from Combichrist Store. The information includes: your name, address, email address, telephone number and payment information.

How We Use Information
We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. The non-personal information gathered may be used to improve the design and content of our site and analyze site usage. We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will NOT sell or transfer personally identifiable information provided to us to parties outside of the Combichrist Store except as described above.

Combichrist Newsletter Emails
Should you opt-in to receive it when creating your account, Combichrist will notify you by email of any news, merchandise and specials that may interest you in the form of a Combichrist Newsletter Email. Once subscribed you can remove yourself from this list by clicking the link at the bottom of any Combichrist Newsletter you receive.

Collection of Information by Third Party Sites
The Combichrist Store may contain links to other sites whose information practices may be different from ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

Cookies
To enhance your experience with our Store, many of our web pages use “cookies” and shopper IDs. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us any of your personal information. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.

Special Note For Parents
While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission. Combichrist Store is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

If you have any questions or concerns about our privacy policy please contact us (see Customer Service).

How do I use the Store?

How to Shop
1. Select a category from the top navigation bar to see sub-categories.
2. Select a sub-category to a listing of product names and prices.
3. Select a product to see product details.
4. When you find an item you want to buy, just click on its "Add to Cart" button to automatically place the item in your cart.
5. Navigate to different product categories by using the gtop navigation bar.
6. At any time, you can edit your cart by clicking “View Cart”. 7. To remove an item or change item quantities click the appropriate buttons. Always click the "Update” button to permanently change your order in your shopping cart.
5. When you’re done shopping and have everything you want, click "Checkout".

How to Checkout
Contact Information
1. Tell us where you want us to ship your merchandise. You must include your First and Last Name, Street Address, City, State, Zip Code and Country.
2. If the address where your credit card company sends your monthly statement is different from the address where the merchandise is being shipped, check the "Check if different" box and complete the boxes for First and Last Name, Street Address, City, State, Zip Code and Country.
3. We request your phone number(s) so we can contact you if there are any issues or questions regarding your order.
4. We require your e-mail address so that we can contact you about the status of your order.
5. When you’re done completing this information, click on the "Continue" button.
Payment Information
1. Confirm your "Ship To" and "Bill To" addresses are correct. If the information is incorrect simply click on the "Change Address" button.
2. Review your order to ensure that the items you want to purchase are correct. If the information is incorrect go to the top of the screen and click on the button "Return to Shopping Cart" to correct your order.
3. Please note the calculated actual shipping charges for your order. These charges will be added to your total.
4. Select your payment method and click “Checkout”.
5. If paying with a credit card, enter your credit card billing information including the name on the card, credit card number, expiration date and CCV.
6. Click on the "Checkout" button to finalize your order.
7. If paying by PayPal® log in to PayPal® and follow their instructions from there. For additional assistance with PayPal® payments contact PayPal® Customer Service here.
Order Confirmation
Upon completing your order you will receive an order confirmation. This confirmation includes an Order Number. Please save your Order Number and refer to it if you need to contact Customer Service.

What are the actual measurements of your T-shirts?

T-shirt sizes in the Store are men's sizes unless noted otherwise. All measurements provided are approximations only. Length and Width vary slightly. Length is measured from the neck line to the bottom hem. Width is measured from under arm to under arm across the chest. Remember these are the shirt measurements, not your body's measurements to fit the shirt. You will need to be a bit smaller than the measurements given for that size shirt to fit comfortably.

All shirts are pre-shrunk unless indicated in the product description; however, all garments will shrink slightly when they are first washed. Length will lose about 1", and width will lose about ½". Wash according to manufacturer's recommendation on the neck tag.

Click the links below for size information for specific items.

Discounts
Every order gets at least one free item added no matter how small the order might be (a one sticker order gets a free sticker). The larger the order the more free things we add. These are items of our choosing that are added at our discretion. We also add special items to random orders, things like autographs or an unusual piece of Combichrist history. You may open your order and find an added surprise. None of this practice is really advertised. It is something that is known among our fans and repeat customers. Our products are already priced lower than any other outlets (Amazon, Hot Topic) and our quality is high. We also often have specials and sales going on. This is our way of giving a "discount".

Free Shipping
Our shipping costs are actual, they are calculated by the weight of your items and the cost to ship from our address to yours using Priority Mail with Delivery Confirmation (or Airmail on international orders). There are no handling charges or extra costs of any kind unlike almost all other webstores (see Shipping Charges). This is our way of giving fair shipping prices.

Can I place a wholesale order?

While some items are exclusive to the Combichrist Store we do welcome wholesale inquiries regarding some merchandise. Please email us at wholesale@combichriststore.com. Wholesale orders are only available to legitimate retail stores that can provide a tax number for reselling purposes.

Who are you guys?

While we are not "members" of the band, we are members of the Combichrist Family. Someone from our offices is in touch with the band or their management daily. We don't make any of the music but we hope that what we do helps makes the music possible and each fan's experience more enjoyable.

Can I email the Store to contact the band?

The best place to contact the band is through Superfecta.